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Cookie Policy

Understanding how and why we use cookies

We use cookies to give you the best possible experience on our website. Cookies allow you to remember a site your selection i.e. Language. When you visit this site, we ask for your consent to use cookies.

To find out more about how we use cookies and what benefits they bring, please take a few moments to read this Cookie Policy.

 

What are cookies

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device.

 

At HSBC, we use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security checks. Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to ‘cookies’ throughout, however it also covers these alternate mechanisms.

 

More information about cookies can be found on allaboutcookies.org.

 

Cookies we use on this site

These essential cookies are used on this site and support key features for the site to function:

 

Cookie Name Description
hnaLanguage 
This contains the preferred language of the user
hnaLocation
This contains the location of the user/cardholder browsing this site for offers
hnaDestinationLong
This contains user's selected destination for filtering offers by destination i.e. United Kingdom
hnaDestinationShort
This contains user's selected destination for filtering offers by destination i.e. gb

Frequently asked Questions

Do cookies mean I could get cold calls or junk mail?
We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our website or other websites of things we think you might be interested in, but only in relation to HSBC products and services. You will never see advertising on our website from anyone other than HSBC group companies and our agents.

Can cookies pass on my personal information to others?
We will never store your personal information in cookies for this site.

Do cookies compromise my security when I'm logged on to Internet Banking?
Cookies used on this site don't contain personal data and cannot be used to hack into the user's device or internet banking.

Do HSBC cookies contain my personal information?
Our cookies do not store personal information such as your name, address, telephone or email, however our tailored content cookies may monitor how you use our website so that we can deliver you more suitable content.

Do cookies mean I could get cold calls or junk mail?
We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our site or other websites of things we think you might be interested in, but only in relation to HSBC products and services. You will never see advertising on our website from anyone other than HSBC group companies and our agents.

Can cookies allow others access to my computer's hard drive?
The cookies we use cannot look into your computer, smartphone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

If I use a public computer, will someone be able to get my details from the cookies?
Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website. Our cookies do not in any way compromise the security of Internet Banking.

 

How we work with trusted third parties

Third parties are trusted suppliers to HSBC. They include our insurance policy providers, partners who provide important functionality to our website, such as our live chat service, and partners who help us improve our website, such as Webtrends and Adobe, who provide statistics about which pages are visited most frequently.

 

We only use cookies from third parties in order to provide our customers with HSBC products and services.