We believe our products and services should be accessible to all customers. It's why we are committed to increasing accessibility at HSBC.


Groups of disabled users

Digital accessibility is measured by the extent to which a digital experience is easily used by everyone, regardless of ability. The following groups are considered for adherence to accessibility guidelines:

  • Blind and visually impaired users
  • Deaf, hearing impaired and speech impaired users
  • Mobility and dexterity impairment
  • Dyslexic users and users with learning difficulties
  • Older (75+) users


Design and content

We adhere to the Web Content Accessibility Guidelines 2.0, a set of guidelines stipulated by the World Wide Web Consortium (W3C) used to ensure web sites are designed and written in a way that makes them accessible to everyone. This means that:

  • We only use strong colour contrasts
  • Headings are used correctly to make them readable through screen readers
  • Links do what they say. We don't use 'click here'
  • Tables are laid out in tabular form with headings and summaries
  • We use style sheets to determine the presentation of our web site - this assist those using screen reading devices
  • Where we use images, we use alternative text so that those people who cannot see the image can read the text. These can be read by screen reading devices.


Browsers we support

  • Microsoft Edge and Internet Explorer 11
  • Chrome (latest version on desktop and mobile)
  • Safari (latest two versions on iOS and macOS)
  • Firefox (latest version)
  • Android default browser (version on latest two versions of Android)


Operating Systems we support

  • Windows 7, 8 and 10
  • Mac OS X 10.9 and above



Browser updates are available free of charge from each browser provider. Operating systems can be purchased from software vendors. We will update our list of supported browsers and operating systems from time to time as the software used by our customers changes. The details are correct as of 13 September 2019.
Browser updates are available from Microsoft, Firefox, Safari and Google