Hello, let's get you the help you need

Take a look at our frequently asked questions (FAQs) below to see if there's a quick answer to your query.

Frequently asked questions

HSBC home&Away Privilege programme is available to all HSBC credit and debit cardholders across the world, irrespective of which country their card was issued in. However some offers on the site may be restricted to particular card types or country of issue, so please be sure to check the offer-specific terms and conditions before you try to redeem the benefit.

Offers marked as Premier Cardholders only are available only to Premier Credit or Debit cardholders

Hello, let's get you the help you need

Frequently asked questions

What is home&Away?

Who is eligible to redeem offers?

How do I redeem an offer?

I faced some problems while trying to redeem an offer. Who should I contact to resolve this?

Can I redeem the offers on my mobile app?

Do I need a promotional code to redeem the offer?

Are business cardholders eligible to redeem the offers?

Are debit cardholders eligible to redeem the offers?

How do I become an HSBC customer?